![]() One final note, some people mention that the virtual account numbers sometimes work past when they are supposed to (we’ve heard this only regarding Bank of America). Reconciliation: If you use virtual card numbers often, it can become difficult to track your purchases since you won’t recognize the card number as your own.Car rental, Hotels, Tickets: You might need to show a physical card at the car rental, hotel, and similar purchases.Store Pickup: Beware of using them for store pickup purchases since occasionally the retailer asks to see the card for verification. ![]() Also, if you do an in-store return they might occasionally ask to see the card, and a virtual card could complicate things. If you gave the card a 2 month limit, and you initiate a return after that time, the card number probably won’t work for the return and you’ll have to ask the retailer to put it back on a different card. Returns: Any returns should be able to go back on the virtual card (and then back to the main account), but beware that this will only work while the card number if valid.To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review Bank of America Online Privacy Notice and our Online Privacy FAQs.Just a few things to keep in mind before using the virtual number option: These ads are based on your specific account relationships with us. In addition, financial advisors/Client Managers may continue to use information collected online to provide product and service information in accordance with account agreements.Īlso, if you opt out of online behavioral advertising, you may still see ads when you log in to your account, for example through Online Banking or MyMerrill. If you opt out, though, you may still receive generic advertising. If you prefer that we do not use this information, you may opt out of online behavioral advertising. This information may be used to deliver advertising on our Sites and offline (for example, by phone, email and direct mail) that's customized to meet specific interests you may have. Here's how it works: We gather information about your online activities, such as the searches you conduct on our Sites and the pages you visit. ![]() Relationship-based ads and online behavioral advertising help us do that. We strive to provide you with information about products and services you might find interesting and useful. If you did not provide your account information to the merchant in question and suspect that your information was stolen, please contact us immediately. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared. Show me how to dispute a transaction in Mobile Banking ![]() Show me how to dispute a transaction in Online Banking Not an Online Banking customer? Enroll in Online Banking today To access the credit card dispute process, log in to Online Banking. Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab. You can typically find the merchant's contact information on your receipt or billing statement. Additionally, please note that only posted transactions can be disputed (pending charges are temporary and may change), so if you have any immediate concerns about a pending charge, you may want to contact the merchant. Before initiating a claim, consider calling the merchant first, as they may resolve your claim faster (we may also require information from the merchant to process a claim, so contacting them directly may save you time).
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